Informativa sui rimborsi

Return Policy

We want you to know that your happiness with our natural color diamond and lab-grown diamonds & jewelry is our highest priority. As such, we offer a 30 day return policy, allowing you plenty of time to ensure that everything is just right. If you decide to return your purchase for any reason, just return it within 30 days, along with the natural color diamond certificate (if applicable) for a full refund or an exchange, at your option.

The customer will pay for return postage on all ring and natural diamond returns and we will provide you with a pre-paid return mailing label as well as instructions on how to prepare your return.

All returned items must be returned with all documentation (including natural diamond certificates) and must be in their original, out-of-the-box condition.

Orders that have been exchanged, re-sized, engraved and custom pieces are not eligible for return and shall be considered a final sale. Previously returned orders will be considered an exchange.

Your 30-day return window begins the day your order is ready for delivery or pickup, ensuring ample time to fall in love with your purchase.

Returning Your Order

In order to return your order, please follow these instructions:

Obtain your shipping label: Contact us at urshdiamond@gmail.com and we will provide the paperwork, instructions, and free return shipping label within 48 hours, via email.

Preparing your purchase for Return: It is very important that you include all of the original packaging and accompanying materials with your return, including the Natural diamond certificate (to avoid being charged a $250 certificate replacement fee) and the original packing slip. For resizes, please retain your original certificates and related materials. To avoid security issues, please do not write anything on the packaging that could be used to identify its contents.

Refund Process

Once your returned purchase is received, our Returns Department will inspect the returned item. All un-boxing are done under recorded video to ensure that what was received by us is not lost or misplaced. Additionally, each of our Natural diamonds have been micro-etched with unique identifiers, which will be used to verify their authenticity. Once the returned item has been verified, a process which can take up to seven (7) business days from receipt, Ursh Diamond will issue you a refund for the original purchase price amount using the same means that payment was originally made, except for bank wire payments, which are refunded by check. Credit card refunds may take as much as one-monthly billing cycle to appear on your credit card statement, depending on your issuer.

You must obtain a return shipping authorization code from us prior to returning. If you do not include this code on your return label or if the packaging does not meet the above standards, we may refuse delivery or you may be charged a re-stocking fee of $250. You have 14 days from the issuance of the return authorization code to ship your return. All requests for refunds may require you to complete additional paperwork to document the request.

Please note: Returned products must reach the office by the 45th day after that we will check

Call us at +91 8690080043 if you have any questions.