FAQ
1. DO YOU ACCEPT CUSTOM OR PERSONALIZED ORDERS?
Yes, we specialize in bringing your bespoke fine jewelry visions to life.
Our custom design experience follows a seamless four-step process:
• Get in Touch: Share your initial idea with us. Our design specialists typically respond within a few business hours.
• Share Your Vision: Provide a sketch, reference photograph, or detailed description, and our master designers will curate a tailored concept for you.
• Select Your Materials: Choose from premium Moissanite or Lab-Grown Diamonds set in 925 Sterling Silver, 10K / 14K / 18K Solid Gold (White, Yellow, or Rose), or Platinum.
• Approve Your Design: Review and approve a 3D CAD render prior to crafting, followed by high-resolution imagery of your completed piece before dispatch.
2. HOW SHOULD I CARE FOR AND CLEAN MY FINE JEWELRY?
Care & Protection Guidelines
• Physical Activity: Remove jewelry during workouts, heavy lifting, or manual tasks to prevent accidental impact, scratching, or structural strain.
• Chemical Exposure: Keep precious metals away from hairsprays, perfumes, lotions, and aggressive household cleaning agents.
• Solvents: Avoid contact with acetone or nail polish remover near metal settings (solvents are safe only for loose, unmounted stones).
• Paper Materials: Never use paper towels or facial tissues to dry fine jewelry, as wood fibers can create micro-scratches on polished surfaces.
Recommended Cleaning Process
1. Prepare a solution of warm water and a few drops of mild dish soap.
2. Softly scrub around the stone mountings using a soft-bristled toothbrush to remove buildup.
3. Rinse thoroughly under clean running water and pat dry using a soft, lint-free microfiber cloth.
3. DO YOU OFFER WHOLESALE PRICING?
Yes. URSH Diamond provides exclusive wholesale pricing for bulk purchases of loose lab-grown gemstones and finished fine jewelry collections.
• Please reach out to our trade team directly via email or our site contact form with your required quantities and specifications to receive a tailored quote.
4. WHAT IS YOUR RETURN & EXCHANGE POLICY?
Because each piece of URSH Diamond jewelry is meticulously handcrafted and made to order, we do not accept returns or exchanges for change of mind, personal preference, or incorrect style/size selection.
• Manufacturing Defects & Errors: Returns or exchanges are accepted strictly in the event of a verified production defect or an error on our part (such as a sizing discrepancy or undisclosed flaw). Please contact us within 14 days of delivery with photos so our quality assurance team can assist.
• Discretionary Returns: In rare circumstances where a return is approved at our sole discretion, the order may be subject to a 30% restocking fee. Return shipping expenses remain the responsibility of the buyer, and returned items undergo physical inspection upon receipt.
• Custom Bespoke Creations: All custom, engraved, or personalized pieces are strictly Final Sale and cannot be returned or exchanged.
5. DO YOU OFFER DEDICATED CUSTOMER SUPPORT?
Yes. URSH Diamond provides client care to ensure an exceptional shopping experience from initial inquiry to delivery.
• Our support team is available via live chat and email to assist you with order status updates, technical specifications, or custom design consultations.
